Refund policy
Return and Refund Policy
At Sole Runner®, every item is made to order just for you. Because our products are custom printed on demand, we cannot accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.
We have got you covered if something goes wrong.
If your item arrives defective, damaged, or if you received the wrong item, we will make it right. Contact us within 30 days of receiving your order, and we will arrange a replacement or refund at no cost to you.
To be eligible, please contact us at hello@solerunner.store with:
- Your order number
- A photo of the defective or incorrect item
- A brief description of the issue
Non-returnable items: Because each item is printed on demand specifically for you, we cannot accept returns for:
- Change of mind
- Incorrect size ordered
- Items that have been worn, washed, or altered
Sizing: Please review our size guide carefully before ordering. If you have questions about sizing, contact us before placing your order at hello@solerunner.store.
Cancellations: Orders can be cancelled within 24 hours of purchase. After that, production typically begins, and cancellations cannot be guaranteed.
European Union — 14-Day Right of Withdrawal
If your order is being shipped to the European Union, you may cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.
To request a return under EU consumer rights, contact us at hello@solerunner.store with your order number and reason for return. You will be responsible for return shipping costs unless the item is defective or incorrect.
Refunds will be processed within 14 days of receiving the returned item, using your original payment method.
Please note: As our products are custom printed on demand, items that have been personalized or made to specification are exempt from the EU right of withdrawal under Article 16(c) of the Consumer Rights Directive.
Questions? We are here to help. Reach us at hello@solerunner.store.